Sivora Hills – Luxury Retreat respects the privacy of our guests and website visitors. This Privacy Policy explains how we may collect, use, store and protect personal information when you visit our website, contact us or make a reservation.
1. Information We May Collect
- Name and contact details
- Telephone number and email address
- Reservation dates and selected packages
- Number of guests
- Payment and transaction information
- Special requests or preferences voluntarily provided by guests
- Communications through our website, telephone, email or WhatsApp
- Technical website information, such as browser, device, cookies or usage information, where applicable
2. How We Use Your Information
- Process and manage reservations
- Confirm bookings and payments
- Communicate with guests regarding reservations
- Provide requested accommodation, meals and other services
- Respond to enquiries
- Maintain appropriate booking, accounting and business records
- Improve our services and guest experience
- Prevent fraud, misuse and security incidents
- Comply with applicable legal, regulatory and accounting requirements
3. Payment Information
Where online or card payments are processed through a bank, payment gateway or other payment service provider, payment information may be processed directly by that provider. Sivora Hills does not intentionally store complete payment-card numbers, CVV/security codes or other sensitive card authentication information on its website unless processed through an appropriately secured and authorised payment system.
4. Sharing of Information
Sivora Hills does not sell or rent guests' personal information. Information may be shared with trusted service providers where reasonably necessary to process payments, manage reservations, operate our website, provide requested services or comply with legal requirements.
5. Data Security
Reasonable administrative and technical measures are used to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. However, no electronic storage or internet transmission system can guarantee absolute security.
6. Cookies & Website Technology
Our website may use cookies or similar technologies for essential website functionality, analytics and improving the browsing experience. Third-party services integrated into the website may process information according to their own privacy policies.
7. Guest Communications
Contact information supplied in connection with a reservation may be used to send booking confirmations, payment information, arrival instructions and other communications directly related to the guest's reservation. Where promotional communications are used, guests may request that such communications stop.
8. Retention of Information
Personal information will be retained only for as long as reasonably necessary for reservation management, customer service, accounting, legal compliance, security and legitimate business purposes.
9. Privacy Requests
Guests may contact Sivora Hills regarding access to, correction of, or other requests concerning their personal information, subject to applicable law and legitimate record-keeping requirements.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The latest version will be published on the Sivora Hills website.
11. Contact Us
For questions or requests relating to privacy:
262/1, Galkandawatta
Ihala Yagoda, Imbulgoda, Sri Lanka
Telephone: 078 6400 600
Telephone: 033 221 8988
Telephone: 078 373 0000
Email: sivorahills@gmail.com